FAQ
Do you have retail store locations?
No, we are an online-first boutique based out of Austin, Texas! Because we operate digitally, we're able to ship our curated vintage finds and upcycled goods directly to your doorstep across the US, keeping our focus entirely on bringing you the best sustainable style.
Do you offer bulk or wholesale orders?
We don't offer traditional wholesale, but you are more than welcome to bundle multiple items in your cart! When you order several pieces together, we’ll conveniently ship everything to you in a single package.
How can I contact customer service?
You can reach us anytime by emailing info@thebeagleandthebasset.com. We respond as quickly as possible and always aim to get back to you within 24 hours.
Do you have active discount codes or promotions?
We don't have any active codes right now, but that's where the fun begins! Special discounts and promos drop first in our newsletter and on our Instagram. Subscribing to our email list is the best way to catch them, and following along on Instagram helps us grow our community—plus you won't miss a thing!
Do you offer express shipping?
At the moment we don’t offer expedited express options, but you can choose your preferred carrier at checkout. We primarily ship via reliable USPS Ground, which provides end-to-end tracking and consistently delivers smooth, dependable results for our customers.
Do you ship internationally?
Yes, we currently ship within the United States, Canada, and the United Kingdom.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $80.
What is your return or exchange policy?
We offer a 30-day return policy for items that arrive damaged, broken, incomplete, or incorrect. If something isn't quite right with your order due to an issue on our end, just reach out to us at info@thebeagleandthebasset.com and we’ll walk you through the steps to make it right! For all other purchases, we encourage you to review the item details closely before buying.
How do you describe the condition of your vintage items?
Every piece is hand-inspected and rated. We note any major flaws, signs of wear, or unique character in the product description so you know exactly what to expect. Keep in mind that light vintage wear is part of the charm of true secondhand finds!
Where do you source your items?
We focus heavily on community circularity and giving back! We partner with local groups and organizations to help route unused items where they're needed most, while rescuing unique vintage and secondhand pieces for lovers of sustainable style.
How can I track my order?
Once your order is packed and shipped via USPS Ground (or other carrier), you’ll automatically receive a confirmation email containing your tracking number so you can follow its journey right to your door.
Do you clean items before shipping?
All items are stored and handled with care in a clean environment. Non-clothing objects are sanitized and wiped down whenever it is safe to do so for the product. Because vintage and secondhand apparel varies, we recommend laundering or dry-cleaning clothing pieces according to their fabric care tags once they arrive.